Returns & Exchanges
We gladly accept returns and exchanges
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Items on sale
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Return Address
Australia & Rest of the World
The White Raven
22 Mundurra Ave
Ocean Shores
NSW 2483
Australia
Order Cancellations
We don't accept cancellations. Please contact us if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs and for any customs and import taxes that may apply.
If the item is not returned in its original condition, a refund and/or exchange cannot be issued and the buyer is responsible for any loss in value.
In the event that the wrong product has been sent to you, we will fix this issue by sending you the correct item absent of shipping costs, once we have received the wrong item from you. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.
If the goods are lost or damaged in transit, please let us know within 15 days from the time your order was placed, so that we can make a claim against the carrier.