Shipment
Orders will be dispatched on regular business days, Monday to Friday and shipped through regular mail. An email will be sent to you confirming the dispatch with tracking number.
1. SHIPPING RATES
1. Australia 15 AUD 2. USA, Oceania & Rest of the World: 45 AUD. Our official online store provides complimentary overseas shipping; however, we operate on DAP (Delivered at Place) basis. This means that customers are responsible for any outstanding import taxes, clearance fees or any other additional charges which are set by the customs authorities of the destination country. The default shipping fees provided are for orders of a maximum of 3 items. For orders over 3 items the shipping fee is subject to recalculation (according to weight and package size).
2. ORDER CONFIRMATION
You will receive an order confirmation by e-mail shortly after placing your order.
3. SHIPPING CONFIRMATION
Your order will be dispatched up to 5 business day from the time it is placed. As soon as your order is dispatched, you’ll receive a shipping confirmation email. This email will include carrier and tracking number for your parcel. Please note that during national holidays, orders may take up to 7 days to dispatch.
4. SHIPPING AND COLLECTING PACKAGES
Once your parcel has been shipped you will receive a tracking number by email and your parcel can then be tracked on the carrier website. The package will be delivered to the address you have stated as your delivery address. Normally, our carriers require your signature (or stamp) when delivering the goods. Thus, you should be present at the specified shipping address at the time of delivery.
5. DELIVERY TIME
We aim to deliver your order within a maximum period of up to 5 business days from the day you received the shipping confirmation. However, unfortunately we are unable to guarantee this.
6. SHIPPING COSTS ASSOCIATED WITH AN EXCHANGE / RETURN
THE WHITE RAVEN is not responsible for shipping costs that may incur regarding the exchange/return of a product.
7. WRONG PRODUCT SENT
In the event that the wrong product has been sent to you, we will fix this issue by sending you the correct item absent of shipping costs, once we have received the wrong item from you. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.
8. LOST OR DAMAGED IN TRANSIT
If the goods are lost or damaged in transit, please let us know within 15 days from the time your order was placed, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund.
9. CURRENCIES
THE WHITE RAVEN is not responsible for any currency changes or exchange rates that might apply when exchanging AUD into any other currency after an order is placed.
10. REJECTION OF DELIVERY PACKAGE
If a customer decides to cancel or reject the delivery of his/her order (package) with the carrier, THE WHITE RAVEN is not responsible for the cost of the returned shipping of the order as well as costs of taxes and customs fees (if applicable).
11. PENALTY FEE
In the specific case that a customer orders five or more items in one single order and decides to return all items, a penalty fee of 10% will be applied on the overall order value. This fee will be used to cover the logistics cost associated with the order such as handling, packing, shipping and receiving the returned order.